Terms of Service

Effective: May 5, 2026 Last updated: May 5, 2026 Status: DRAFT — pending legal review

These Terms of Service ("Terms") govern your use of the WhatIfMind program operated by Level Innovations Private Limited, a company incorporated in India with its registered office in Hyderabad, Telangana ("Level Innovations", "we", "us", "our"). By booking a demo, enrolling a child, or otherwise engaging with the program, you agree to these Terms.

These Terms should be read alongside our Privacy Policy and our Refunds Policy. Together they form the agreement between you and Level Innovations.

1. The service

WhatIfMind is a live online learning program for children aged 6 to 15. The program consists of two 60-minute live sessions per week, conducted on Zoom, in age-banded cohorts. The current structure of the program — including session formats, age bands, schedule, and pricing — is described on whatifmind.com and may be updated from time to time.

We do not guarantee any specific educational outcome. The program is designed to help children develop curiosity, confidence in conversation, and the habit of considered thinking. These are qualities that grow over time and that depend on factors outside our control.

2. Eligibility and enrolment

To enrol a child, you must:

• Be the parent or legal guardian of the child, or have the explicit authority of a parent or legal guardian to enrol them.
• Be at least 18 years of age.
• Provide accurate information at the time of booking and enrolment.
• Consent to our Privacy Policy and these Terms.

The contract for the program is between Level Innovations and the parent or legal guardian, not the child. The parent is responsible for all obligations under these Terms, including payment, conduct, and consent.

3. Free demo

We offer one free demo session per child. The demo is a full session with a real trainer in a real cohort. No payment information is required to book a demo. Booking a demo does not enrol your child in the paid program; enrolment requires a separate explicit step.

4. Pricing and payment

Current pricing for the program is published on whatifmind.com. Pricing is structured as a monthly subscription. Payment is processed through Razorpay or another payment processor we may use from time to time.

We may change pricing for new enrolments at any time. Changes to pricing for existing enrolments will be communicated in writing at least 30 days before they take effect, and will not apply retrospectively.

Founding-batch pricing, where offered, is locked in for the duration of the founding-batch parent's enrolment as long as it remains continuous. If a founding-batch parent cancels and re-enrols, the then-current standard pricing applies.

5. Recording of sessions

By enrolling a child in the program, you acknowledge and consent to live sessions being recorded for internal quality and audit purposes. The full terms of session recording — including retention period, access controls, and your right to withdraw consent — are set out in our Privacy Policy.

You will be asked at booking to provide explicit, separate consent to recording. If you do not provide this consent, your child cannot participate in sessions, since recording is integral to our quality-assurance processes.

6. Code of conduct

We expect all parents and children to conduct themselves with the basic respect that any thoughtful conversation depends on. This means:

• Treating trainers, co-facilitators, and other children with courtesy.
• Not using language that is abusive, harassing, threatening, or discriminatory.
• Not disrupting sessions repeatedly or deliberately.
• Not sharing session content — including recordings, screenshots, and chat logs — outside the cohort, including on social media.
• Not attempting to identify, contact, or interact with other children or families outside the program except through Level Innovations channels.

We reserve the right, at our reasonable discretion, to remove a child from the program for breach of this code of conduct. We also reserve the right to refuse re-enrolment to any family that has previously been removed for serious breach. Removal under this clause does not entitle the parent to a refund of the current month's fees.

For minor breaches, we will normally raise the issue privately with the parent before taking any action. For serious breaches — such as abusive conduct toward a trainer or another child — we may act immediately.

7. Intellectual property

All curriculum, session content, parent notes, worksheets, recordings, written and audio-visual materials produced by Level Innovations are the intellectual property of Level Innovations Private Limited.

You and your child are granted a personal, non-transferable, non-exclusive licence to use these materials solely for your child's own learning while enrolled in the program. You may not:

• Redistribute or republish the materials.
• Use the materials for any commercial purpose.
• Record sessions yourself, or distribute any unauthorised recording, screenshot, or transcript of sessions.
• Train any artificial-intelligence model or system on the materials.

By participating in sessions, your child may make contributions — answers to questions, ideas raised in discussion, drawings, written responses — that we may use internally in anonymised form to refine the program. We will not publish, share externally, or otherwise use a child's specific contributions in any identifiable way without the parent's separate written consent.

8. Disclaimers

We provide the program on an "as is" basis. We do our best to deliver high-quality sessions, reliable scheduling, and considered communication. We do not, however, warrant that the program will be uninterrupted, error-free, or free of technical issues. Internet outages, Zoom outages, trainer illness, and similar events occur from time to time. Where a session is cancelled due to circumstances on our side, we will either reschedule the session or credit the equivalent value to your account.

We are not responsible for the conduct of other parents or children outside our program, nor for the use that other participants in a session might make of any information shared during a session despite our policies.

9. Limitation of liability

To the fullest extent permitted by Indian law, our total aggregate liability to you for any claim arising out of or related to the program is limited to the amount you have paid to us in the one (1) month immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages of any kind, including loss of opportunity, loss of expected educational benefit, or emotional distress.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under Indian law.

10. Indemnification

You agree to indemnify and hold Level Innovations and its officers, employees, contractors, and trainers harmless from and against any claim, demand, loss, or expense (including reasonable legal fees) arising out of:

• Your or your child's breach of these Terms or our Privacy Policy.
• Your or your child's violation of any applicable law.
• Content or conduct your child contributes to a session that infringes the rights of any third party.

11. Termination

You may terminate your enrolment at any time by writing to hello@whatifmind.com. Termination takes effect at the end of the current billing month — that is, you continue to have access to sessions until the end of the month for which you have paid, and you are not charged for any subsequent month.

We may terminate enrolment, with or without notice, in the following circumstances:

• Non-payment of fees.
• Breach of these Terms or our Privacy Policy.
• Fraudulent activity.
• Conduct that we reasonably believe is harmful to our trainers, other children, or other families.

In the event of termination by us for cause, no refund of the current month's fees is payable except where required by law.

12. Changes to these Terms

We may update these Terms from time to time. When we make material changes that affect existing parents, we will notify you by email at least 30 days before the changes take effect. Continued use of the program after the effective date of an update constitutes acceptance of the updated Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or the program is subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.

Before initiating any formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct discussion, with a written notice of the dispute given to the other party at least 30 days before legal proceedings are commenced.

14. General

If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

These Terms, together with the Privacy Policy and the Refunds Policy, constitute the entire agreement between you and Level Innovations relating to the program, and supersede all prior or contemporaneous communications and proposals.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

15. Contact

For any question about these Terms:

Level Innovations Private Limited [Registered office address — TO BE FILLED] hello@whatifmind.com